I just wanted to say thank you to your Customer Care Dept. for the awesome service in getting my leather sofa repaired. I had the 5 year extended warranty and was 4 1/2 years into it, when the sofa wasn't comfortable any longer. It had totally flattened out. I contacted your store, and they sent out a representative when they said they would, and picked up, fixed and delivered my sofa within 4 days. The sofa is comfortable again, and looks great. I would definitely recommend you to my friends, and would not hesitate to shop in your store again. Thanks for fixing my beautiful sofa, and thanks for the great customer service!
Anne B. - Gilbert, AZ
We purchased a bed from Jay on March 8th. We wanted to thank him for making our purchase so easy. He helped us find exactly what we were looking for. The delivery men were also very professional.
Ronald B. - Mesa, AZ
I just wanted to leave feedback for your sales associate Chris. He is so hard-working, friendly and respectable! We really enjoyed working with him and we are really enjoying our sectional and sleigh bed! We are looking forward to doing more business with him and your store in the future and will send friends his way as well! Thank you!
Cindy A. - Phoenix, AZ
My wife and I would like to let everyone know how pleased we were with Kyle Simpson's customer service and pleasant helpful demeanor. He was excellent at guiding us in our living room purchase. He was patient and suggestive. He even put up with our jokes. In conclusion, the package we put together met all of our needs and expectations and price target. God Bless you Kyle and thank you.
Steven and Eileen S. - Glendale, AZ
We purchased some furniture a couple days ago and our salesperson was Carey Knight in the Goodyear AZ store. He was fantastic, and it takes a lot for me to say that about any salesperson. He was great! Very informative, helpful and knew when to leave us alone and when to step in and offer a few suggestions without being pushy. We are a customer for life now. We love the furniture and the sales experience. Thank you.
Chris and Tara F. - Laveen, AZ
My wife and I have been shopping for our next living room set for the past couple of years – and we had visited many online sites as well as stores near us locally. Yesterday we walked into the RoomStore on Ray Road in Ahwatukee (number 7, I believe). I was instantly greeted by Anthony Ortiz who approached me with a warm smile and an extended hand and told me without hesitation that I looked remarkably like Cal Ripken! I have been told this before and I had to laugh, and took it as a huge compliment as Cal is one of my idols as well…
Needless to say I was struck by Anthony's refreshingly unique personality! My wife and I both enjoyed the next hour and a half as Anthony gave us the tour and let us know how hard he would work for us. I have to say, he is definitely not your run-of-the-mill salesman – his style is honesty, and that (along with a very good deal on the furniture) is what convinced my wife and I that we had found the right store.
I just wanted you to know what a valuable resource you have. As we left the store, my wife and I both remarked on how nice it was to do business with someone we really felt we could trust. And we are so happy with our selection and the service that we received from Anthony Ortiz!
Ray and Michele B. - Phoenix, AZ
I've been meaning to write this comment for some time. I purchased some items back in January. It really wasn't a purchase because I won a $2000 RoomStore gift certificate. My wife and I were taken care of by N8 (Nate) who I believe is an assistant manager. Although the store & salesperson weren't going to make any money off us, we were treated extremely nice & allowed to take our time looking at things. We returned about a week later for an additional purchase and were treated with the same respect. I would recommend your store to anyone.
Bob E. - Scottsdale, AZ
I would like Elmer to receive some recognition for his service to my Husband and I today. He was kind and patient, as I can be difficult with large purchases. We never felt pushed by him nor did we feel uncomfortable shopping in your showroom. My Husband and I both work in retail and service industries. We know great associates are hard to find. Thank you, Elmer! We will be in to see you again in November when we get into our new home :-)
Andrew and Kara L. - Phoenix, AZ
I saw your ad on TV regarding selection, customer service and prices. I would just like to remind you of what a GREAT sales person you have at your Tatum and Thunderbird location in Jett. I walked in with my decorator last November looking for a sectional. Jett was very helpful and suggested numerous ideas. I ended up ordering the sectional and it was on a tight time schedule as I was due to have knee surgery in January. I kept stopping in and he always greeted me by my name... (even though I was terrible and kept forgetting his!!). The sectional arrived and he made the delivery very convenient! There were a couple of issues with the sectional and the repair department was very courteous and helpful. Quick turnaround once the sectional was picked up. The delivery men were very accommodating and helpful.
I knew I would return for an additional purchase as we needed a king size bed. But due to some unfortunate turn of events my husband ended up in ICU and was unable to get to the store to check the many different types of beds out. I picked out a Sealy adjustable king size and was ready to purchase this EXPENSIVE item, but Jett was so honest he told me I MUST Go check out the competition to be sure since it was an investment (normally, I am known for researching everything to death!). I went to the competitors and have to say that they had nice quality mattresses too, but the fact that IF we weren't happy your selection was superior than the competitors. The fact my husband would not be able to try any out until they were delivered was an important factor in purchasing from your store.
I purchased two twin/king size on a Tuesday night knowing delivery would not be until Saturday as there was only 1 remaining in the warehouse. The other one had already been purchased. Jett took it upon himself on his day off and contacted the other customer. He explained my crisis and asked if by any chance could she wait until Saturday for a delivery so I could have the two of them delivered together. That customer was so kind and agreed to wait... which we GREATLY APPRECIATED!
I realize this is a very lengthy recommendation letter BUT I want Jett to get the credit for not just being a great salesperson but a very considerate person. He didn't have to do anything other than sell me my purchases and enjoy his days off. His kindness helped us out greatly AND I have to say the mattress is fantastic!!! WE are both getting the much needed sleep and love the vibration/motions along with the adjustable sides.
Jett could be a mentor in training new staff on customer service and going the extra mile. Obviously, ALL OF OUR friends have been told about his great service. We all know the analogy about the one unhappy customer telling 100 of others so I want you to know I TELL Everyone and anyone mentioning furniture to check Jett out!!
Beth P. - Arizona
I wanted to take the time to let you know about our recent furniture buying experience. We usually dread furniture shopping but when we entered your store in Prescott, we were greeted by Starre, on of your "star" sales people. She made us feel very welcome, and led us to exactly what we were looking for. I hope you realize what an asset you have in her, as she told us she has been with your company since you opened the Prescott branch. Her style of selling is not "pushy" (which always turns us off), but one of relating to her clients and being a sincere, caring person. She has made it so when we need additional furnishings for our home, we will certainly come back in and see Starre!
Thank you for the wonderful experience of buying our new sofa and recliner. We love it, and it has really classed up our home.
Brian G. - Arizona
I'll only submit this if you let me know Steven Macaulay was given credit for this. This is our third purchase from the Room Store here. All have been the best of experiences in todays times. Good old time customer service. We just bought a couch,love seat with Steven's wonderful assistance and then a matching recliner. Just give him our kuddos for great salesmanship,honest no high pressure. I will recommend him for sure. Just let me know you give him our thanks for working with us.
Tim W. - Prescott, AZ
I just wanted to say that your employee Shirley Tracy at the Superstition Springs store was absolutely a lot of fun and made my day so much easier. She had a grand sense of humor and treated us kindly. I have to say I have been disappointed in the past years in customer service at big companies and not standing behind their promises - but Shirley put my faith back in place that there are good people working at good places. Thank you so much for having her around! Send her a lunch or some flowers or something... she deserves it!
Brenda W. - San Tan Valley, AZ
I wanted to write to let you know how satisfied I was with the customer service received at your store on 35th Ave and Northern. We have been looking for over a month for a new living room set and nothing had convinced us. We had gone to most of your competitors, Ashley, Lazyboy, Mor, the Dump to name a few. Not only had we not found anything that we wanted, the pressure and harassment we felt from the sales people was not really helping. When we arrived (at RoomStore) we were acknowledged but never "harassed". We were allowed to "test drive" for as long as we wanted and although our sales person Anette was busy with other customers, the store Manager was more than happy to answer all our questions and even walk around the store with us showing us lamps and tables that will keep us on our price range.
The delivery was same day as promised, although very late at night. We understood as we did not even expect it so soon and the day was rainy. All delivery and assembly guys were professional, efficient and although tired were in and out in a snap. We slept so well last night thanks to their efficiency! We purchased a living room group, bed and dresser and new mattress set and so far so good. We will for sure recommend all our family and friends to your company.
David and Zaida M. - Phoenix, AZ
We would like to express our appreciation for the work of one of your employees by the name of Mike Williams. He went beyond what we expected from the Roomstore. Mike installed our defected sofa cushions and did an outstanding job. He has been courteous and thoughtful and expedited our cushion problem. We definitely have nothing but praise for this young man and he has restored our faith in the Roomstore.
Kudos for you MIKE!!! Thanks again
Marlene S. - Chandler, AZ
I bought a condo in fountain hills az and in dec of 2011 bought living room furniture and a bed from your store from Randy Spector. Great sales person, great prices, the best service and delivery. I then returned in July of 2012 to buy 2 bedroom sets again from Randy. Same thing everything great. The delivery men were top notch. They forgot to leave my mattress pad, my fault I told them I had it. The next day I get a call from the delivery men wanting to bring the pad to my house. I said I was not home I was at the home depot. They said stay there we will be there in 15 mins. This is service above average. This will be my only store in AZ for furniture. I can’t wait until I move there for good. Thanks so much.
Jerry W. - Fountain Hills, AZ
I would like to say i am so pleased that I used you guys to buy my brand new bed. Your proud consumer.
Katie - Mesa, AZ
I just wanted to comment on one of your staff, "M.", who came to make a repair on a chest of drawers for us ... One of our drawers was missing a runner and he came to install it. While he was here, we asked if he knew how we could make all our drawers slide more easily. He said the only way was to grind down the glides on the bottom of the drawers. He tried a few drawers and just said, "That ain't right", and proceeded to work on each drawer himself. He stayed at our house close to an hour going above and beyond just to make us happy with our furniture. We'll certainly come back to the Roomstore and recommend it to our friends because of "M."s outstanding customer care. Please pass on our thanks!
L.D.K. - Surprise, AZ
(We) would like to extend our gratitude to "E." at the Room Store for providing us withoutstanding customer service during our visit. He was attentive to our needs without being pushy. We had a good idea of budget and we knew wanted a bedroom set and living room set, so,with his guidance we picked out some lovely pieces. "E." approved our finance application for $6400, but after we saw the bottom line, we knew we just couldn't afford it on (my husband's) police sargeant salary. We explained to "E." that we could only purchadse the living room set and he was just great about it. I know we caused him extra work, and yet not once did he complain or belittle us. Thanks "E."!
S.W. - Arizona City, AZ
I purchased my complete set of living and dining room furniture from the Roomstore. I am very happy with the quality of my furniture and the prices were very reasonable. It was delivered promptly and when I had a problem with a dining room chair, they sent a repairman out right away.
E.H. - Glendale, AZ
I am writing to in regarding a sales person in your Glendale store. His name is "S." and he helped me yesterday. I made the unfortunate mistake of buying a sofa from the small shop next to your store in Feburary and I still don't have my sofa, even though he has my money and won't give it back. "S." was very kind and very much a gentleman and showed me all around the store and helped me find the sofa I want. He was never once pushy or rude. I do want desperately to buy the sofa from "S.", he was so very kind, but until I get my money from the shop next door, I don't know if that will happen. I have worked retail my entire life and know that people only take the time to write when they are upset, so I wanted to write to show my appreciation for "S." I feel he deserves some sort of recognition for his outstanding service. Thank you.
D.M. - Glendale, AZ
Great place for great furniture!!! I had a great experience at this store!!! Just moved to Phx and filled my entire house with beautiful furniture for less $$$ than any other of the Phx-based stores I shopped. Even better than web-purchase, too... because I was able to sit, feel, and see accurately, how the products looked. My salesperson, "M.", was extremely helpful and friendly... thanks "M."!!! Delivery was on time and I financed the entire purchase with 0% interest. I'm very excited about my new home and this has made it even better. Thank You RoomStore! I will definitely purchase again..."
S.B. - (town withheld), AZ
We are so happy with our new couch. We had problems that were resolved without hassel. Great Sales, Great Delivery, Great Customer Support, Great Everything!!! Thanks for making our holidays special.
K.B. - Phoenix, AZ
We are sending this note to thank you for the service we recieved in referance to the flaws to our cocktail and end tables. We took delivery of our replacement tables last evening and are both thrilled with the new ones. Most of all we want to thank you and the staff at the Superstition Springs store. Everyone was pleasant and more than anxious to assist us in the matter. Because of the great service we will continue to shop and buy our furniture at The RoomStore, and will be glad to refer friends and family. Sincerely,
P.B. - Queen Creek, AZ
I just wanted to drop a note about "K." who works in the Scottsdale location. I came in looking for a bedroom set to surprise my wife for her 40th birthday present. I ended up special ordering a set from Broyhill. "K." did an awesome job on getting the set delivered within 3 weeks of me ordering it. "K." deserves recognition for not only taking a lot of time with me when I initially came in, she also did a great job after the sale. I will definately be using you all in the future for all my furniture needs. S.P. - Phoenix, AZ
Competitive pricing, quality name brands and helpful staff that wants to maximize your dollar all added up to make my experience (at The RoomStore) a winning one! Delivery was fast, affordable and (I) got exactly what I wanted. Sales people worked to help me find what I wanted while staying within my budget. Will definitely come back as my budget expands to finish furnishing my new place!
(name withheld) - Phoenix, AZ