The RoomStore is operated by a furniture family whose original store was established in 1910. We are dedicated to providing you an atmosphere where your buying experience is a pleasant one. We are committed to customer service that begins when you first enter our store, and continues after the delivery is completed. At the RoomStore our number one principle is
"We care about our customer."
WE'LL BEAT ANY PRICE ANY DAY!
if within 30 days after your purchase, the same merchandise is offered for sale or advertised by a major stocking retailer or The RoomStore within the Phoenix/Mesa Metro area under the same terms and conditions, The RoomStore will, after verification, beat the competitor’s price or match our own price.
NO HASSLE MONEY BACK SATISFACTION GUARANTEE:
The RoomStore Guarantees you to be satisfied with your purchase or you may return it for a full credit of your furniture total within 72 hours of your delivery or pickup. All furniture to be returned must be in the same condition as either picked up or delivered; or the SATISFACTION GUARANTEE IS VOID. No credit will be issued for delivery charges or warranties, if any. In order to take advantage of the Satisfaction Guarantee you must schedule return of the original furniture within 72 hours or delivery or pickup. No returns will be accepted after 72 hours of your pickup or delivery. NO 72 hour return privileges are allowed for special orders. If you wish to return any merchandise please contact the showroom where your purchase was made. If you have purchased a Sealy Mattress and Box Spring set, your sleep satisfaction guarantee is 30 days with the use of a mattress pad. We allow one exchange privilege under our sleep guarantee. If a reselect is less than the original, then the remaining value will only be available as in-store credit.
You have just purchased what we GUARANTEE to be the best furniture available at the best prices available. With proper care and use, your new furniture should provide years of dependable service. Floor samples that are displayed on our showroom floor are representative of the fit, finish, tailoring, and quality of the merchandise that you will receive. We ask that you carefully examine the sample to be certain that they meet your expectations. Your Sales Associate can answer any questions you may have concerning your purchase.
OUR SERVICE PLEDGE TO YOU:
The RoomStore sells merchandise from the industry’s leading manufacturers, many of which offer exclusive extended warranties on their products. These warranties vary in length from 3 YEARS to LIFETIME and cover specific areas of construction. Please refer to the warranty information attached to the item purchased for more details. In the absence of a specific manufacturer’s warranty, The RoomStore warrants all merchandise that we sell to be free from manufacturer’s defects for a 3 year period from the delivery date to the original purchaser. The RoomStore also warrants all upholstery frames, cushions and springs for their lifetime. Should any defect develop within the first 72 hours after delivery, we will repair or replace the merchandise at your option, excluding special orders. After 72 hours, we will repair the merchandise bringing it up to manufacturer’s specifications, replace it at our option, or allow in-store credit of affected item if the item is unavailable from the manufacturer. If replacement is necessary, your new merchandise will be provided at No Charge to you, with the exception of delivery fees. If you picked up the original merchandise, you may return the defective merchandise to our warehouse and pick up the replacement.
The warranty is void if The RoomStore deems that damage was caused by abuse, negligence, or accident. In as much as upholstery fabrics are not guaranteed by the mills or factories, we do not guarantee fabrics against wear, fading colorfastness, or any damage caused by any cleaning process. The RoomStore disclaims that responsibility once the merchandise has been relocated, repaired, or tampered with by the customer during the warranty period. This warranty does not apply when the merchandise is used for commercial purposes. Merchandise sold As-Is is NOT covered by this warranty.